Customer Success Associate

Job Description

Job Title: Customer Success Associate Company: JISA Softech Location: Pune, Baner Type: Full-time UK SHIFT: 10 AM -7 PM work from office 5 days Experience: 2 Years and above (PMP Certified) Share CV on mitali.rumade@jisasoftech.com Key Responsibilities: Client Management: Build and nurture strong relationships with assigned clients. Proactively identify client needs and ensure their satisfaction. Manage client expectations and timelines effectively. Resolve client issues and escalations promptly and efficiently. Onboard new clients smoothly and efficiently, including project management of the implementation process. Project Management: Manage client implementation projects according to defined timelines and budgets. Develop and maintain project plans, schedules, and milestones. Communicate effectively with clients and stakeholders throughout the project lifecycle. Manage and mitigate project risks and issues. Collaboration & Development: Collaborate with colleagues across the organization (product, engineering, etc.) to ensure client success. Participate in team initiatives to improve the customer experience. Stay up to date on industry trends and best practices in customer success and project management. You will be measured on the following: Client Success: Increase Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) Reduce customer churn rate Increase Customer Lifetime Value (CLTV) Successfully onboard a specific number of new clients within a set timeframe Project Management: On-time and on-budget completion of client implementation projects Effective communication and collaboration with clients and stakeholders Teamwork & Development: Contribute to a positive and collaborative team environment. Continuously develop your skills and knowledge in customer success and project management. What We Offer: The opportunity to make a real impact on our company's success A collaborative and supportive work environment The chance to develop your skills in customer success and project management Qualifications: Minimum 0-3 years of experience in customer success, project management or any related field Proven track record of building and maintaining strong client relationships Experience with project management methodologies and tools Excellent communication, interpersonal, and problem-solving skills Strong analytical skills and ability to track and measure KPIs Passion for customer success and a desire to see the team and projects succeed Show more Show less