Customer Success Associate

Job Description

Building and maintaining strong relationships with assigned customers Providing timely and effective support through various channels (e.g., email, phone, chat) Conducting regular check-ins and product usage reviews with customers Identifying upsell and cross-sell opportunities within the existing customer base Collaborating with internal teams to resolve customer issues and improve products/services Analyzing customer data and feedback to identify trends and opportunities for improvement Developing and delivering customer training sessions and resources Contributing to the development of customer success strategies and best practices Job Types: Full-time, Permanent Pay: ₹20,400.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Education: Bachelor's (Required) Language: Fluent English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person