Job Description

Oversee the end-to-end onboarding of customers, ensuring a seamless transition from contract closure to first bill generation and successful utilization of the software. Act as the primary point of contact for clients, building and maintaining strong, long-lasting relationships with key decision-makers and stakeholders. Understand clients business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customers existing systems. Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients specific needs and deliver tangible results. Provide training to customer teams to ensure they are fully equipped to use ZoTok.ai effectively and independently. Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction. Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client. Collaborate with internal teams to troubleshoot any issues during the onboarding process, ensuring customer needs are met promptly. Provide regular updates to management on client success metrics, customer feedback, and areas for improvement in the customer journey. Maintain accurate records of client interactions, feedback, and onboarding progress using CRM software. Ensure that the customer is well-supported throughout their journey, from onboarding through to achieving their first successful product usage and invoice generation. Requirements: More than 2-3 years experience in Customer Success, Client Onboarding, or similar roles within the IT/Product SaaS industry. Bachelors degree is mandatory (negotiable for candidates with relevant industry experience). Working experience in Distribution or Commerce industries is a plus. Strong understanding of Supply Chain Management concepts and processes. Excellent communication, relationship-building, and presentation skills. Ability to thrive in a fast-paced, customer-focused environment. Self-motivated with a proactive attitude and a passion for driving customer success.