Job Description

Roles & Responsibilities: Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners Act as single point contact for all client queries. Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. Managing the entire show of Account Management and supporting clients. Owning the long term as well as the short-term growth strategy of the account(s). Participate in internal planning activities to develop schedules and align resources for projects and support activities. Showcasing a consulting mindset by acting as a solution provider rather than an order taker. Find opportunities to bring in automation/orchestration in order to enhance client service experience and fleet partners potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. Understand client needs and address within defined TAT. Knowledge & Experience: Bachelor's degree and demonstrated prior Account/Service Management experience. Information Technology experience Strong written and oral communication skills. Strong Microsoft Office skills (Excel, PowerPoint ) Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment Understand technical risks and supportability parameters Strong decision-making skills. The ability to analyse, think innovatively, adapt and drive new best practices. The ability to farm the account through relationship management.