Job Description

Act as a POC contact for the enterprise accounts. Be a trusted advisor for customers throughout the customer journey. Drive cases for closure within the TAT in collaboration with the delivery team and work on strategies to consistently deliver well before the stipulated timelines. Constantly keep a tab on the accounts to ensure there is no miss and ensure customer queries are responded to as quickly as possible. Work closely with customer SPOCs to capture key information, and requirements, and document the information in the system. Ensure accounts are onboarded, bringing a smooth and comfortable experience to customers. Drive on-time renewal by working closely with customer SPOCs. Handle escalations effectively and engage the right stakeholders at the right time to mitigate the issues. Conduct MBR / QBR / EBR with the client management and align with the internal stakeholder on the goals. Drive Account growth consistently. Adhere to the company policies, processes and culture while adapting to the tools and systems. Assist the team members whenever needed with the focus to reach organizational / functional goals goals. Drive insufficiency to closure by working closely with the insuff team and customer contact. Compensation - upto 12 Lacs Interested candidate may share their updated resume at neha.j@factsuite.com