Customer Success Executive

Job Description

We are looking for a dynamic and results-driven Sr. Executive - Client Success to join our team. The ideal candidate will be responsible for managing client renewals, retention, and overall account management, ensuring long-term customer satisfaction and success. This role requires a strong understanding of Google Workspace and Google Cloud Platform, along with excellent relationship management and problem-solving skills. Key Responsibilities Renewal & Retention Management: Drive client retention and contract renewals to ensure continued business growth. Proactively engage with clients to address concerns and provide solutions that enhance their experience. Account Management: Build and maintain strong relationships with clients, ensuring their needs are met effectively. Serve as a trusted advisor to clients, providing insights on Google Workspace and GCP solutions. Track and report key client metrics, identifying risks and opportunities for improvement. Technical & Solution Support: Assist clients in understanding and optimizing their use of Google Workspace and GCP solutions. Collaborate with technical teams to address client requirements and deliver tailored solutions. Business Development & Upselling: Identify opportunities for upselling and cross-selling additional products and services. Work closely with sales and marketing teams to enhance customer engagement and drive revenue growth. Contract & Negotiation Management: Handle contract negotiations and ensure smooth agreement renewals with clients. Work collaboratively with legal and finance teams to streamline processes. Required Skills and Qualifications: B.Sc, BE/B.Tech or a related field. Proven experience in renewal, retention, or account management, preferably within the Google Cloud or SaaS industry. Strong understanding of Google Workspace and/or Google Cloud Platform. Excellent communication, negotiation, and presentation skills. Ability to build and maintain strong relationships with clients. Strong analytical and problem-solving skills. Proficiency in CRM software (e.g., Salesforce, HubSpot). Ability to work independently and as part of a team. Experience with contract negotiation. Ability to understand and explain technical products to non-technical customers. Preferred Qualifications Google Cloud certifications. Experience working with Google Cloud partners. Experience with SaaS sales.