Customer Success Manager

Job Description

Customer Success Manager Company: Badho Technologies Private Limited Location: Udyog Vihar, Gurgaon (Onsite) Position: Customer Success Manager About the Company: Badho is a platform designed to optimize the existing retail funnel by streamlining communication between distributors, wholesalers, and retailers. Our goal is to automate the order request generation process, allowing business owners to focus on other important tasks. By bringing every retailer onto a single platform, we simplify the execution of brand activities and enhance the overall ordering experience, leading to increased sales for FMCG Brands. Job Overview: Badho is looking for a dedicated and customer-focused Customer Success Manager to join our team. In this role, you will be the key point of contact for our customers, ensuring they receive maximum value from our platform. Youll work closely with internal teams to solve customer problems, improve user adoption, and build long-term relationships that drive satisfaction, retention, and growth. Key Responsibilities: Own and manage relationships with key customers to ensure high satisfaction and retention. Act as the primary contact for onboarding, support, and ongoing engagement. Understand client goals and challenges to provide tailored solutions and ensure success. Monitor account health, identify risks, and proactively address concerns before they escalate. Collaborate with Product, Sales, and Tech teams to ensure customer feedback is integrated into product improvements. Develop and execute customer success plans aligned with brand and business objectives. Conduct regular check-ins and business reviews with customers to assess value and explore opportunities for upselling or cross-selling. Maintain accurate records of customer interactions, feedback, and issues using CRM tools. Drive usage, engagement, and adoption across customer accounts to maximize platform value. Create reports and dashboards to share key metrics and insights with leadership. Qualifications: 1–2 years of experience in customer success, client servicing, account management, or a related field. Bachelor’s degree in Business Administration, Marketing, or a related discipline. Strong interpersonal and relationship-building skills. Excellent communication, presentation, and problem-solving abilities. Familiarity with CRM platforms and customer engagement tools. An analytical mindset with the ability to translate data into actionable insights. Comfortable working in a dynamic, fast-paced startup environment. Why Join Us? Competitive salary with performance-linked growth opportunities. Opportunity to work directly with customers and make a real impact. Exposure to cross-functional teams and leadership. A fast-paced, collaborative environment that supports innovation and learning. Immediate hiring – grow with a company redefining how FMCG brands connect with retail.