Job Description

Role - Customer Success Manager Experience - 3 - 8 Years Location - Pune, Baner Job Description : Ensure customer satisfaction by advising customers on configurations that may favourably impact performance. Advise product development on recurring issues. Provide post-sale technical support services to customers, including troubleshooting, problem resolution and training to customers. Handling Customer Plan renewal, Plan pitching, etc. Handling customer escalation, smooth transitions between customers and the organisation. Job Specifications: Minimum 3 years of experience as a Customer Success Manager, with a proven track record of handling customers, solving issues and executing projects. Good communication Skills. Ability to Analyse Data- Have an eye for surveys and customer research. Need to be organised, to be able to organise thoughts and implement actions. Proactive Problem Solver Cheerful, Optimistic go-getter. Self-starter and a good team player. Eager to learn and execute the new processes for us. Communication should be excellent Ready to work in shifts. About CrelioHealth: CrelioHealth (formerly LiveHealth) is an IT product company in the healthcare domain. We are an almost decade-old IT product organisation. We are a flourishing, Open & flexible culture organisation with a youthful team. We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM, which is used for Pathology Labs & Hospitals. Our Product - CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better CrelioHealth CRM - Patient booking and engagement tool to take patient experience to the next level. CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases Org link - https://creliohealth.com/ We are voted as #14 rank in G2 s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/ or get updates on https://blog.creliohealth.in . CrelioHealth for Diagnostics Blog - CrelioHealth for Diagnostics