Job Description

Customer Success Manager_Fashion Profile Overview This role requires a keen understanding of the fashion industry, market trends, and exceptional interpersonal skills to effectively interact with clients. Responsibilities Customer Success Strategy: Develop and execute a comprehensive customer success strategy that aligns with the companys business objectives and customer needs. Team Leadership: Lead and mentor the Customer Success Managers to drive customer success initiatives and achieve customer retention and satisfaction goals. Customer Relationship Management: Oversee key customer relationships and act as a strategic advisor to clients, ensuring their success and growth with our solutions. Customer Advocacy: Champion customer needs and feedback within the organization, advocating for improvements and delivering exceptional customer experiences. Customer Onboarding: Collaborate with the onboarding team to ensure a smooth and successful customer onboarding process that sets the foundation for long-term success. Data Analysis and Metrics: Monitor and analyze customer success metrics and key performance indicators to measure the effectiveness of customer success initiatives and identify areas for improvement. Cross-functional Collaboration: Collaborate with sales, marketing, product, and support teams to ensure a seamless and cohesive customer experience. Renewals and Expansion: Drive customer retention and expansion opportunities by identifying upsell and cross-sell opportunities and facilitating contract renewals. Customer Success Programs: Develop and implement customer success programs, including training, webinars, and customer engagement initiatives. Customer Feedback Loop: Establish a strong feedback loop with customers to gather insights, measure customer satisfaction, and drive continuous improvement. Requirements 4+ years of experience in Client Servicing with a creative agency/B2B SAAS-based agency. A degree in Fashion will be an added advantage. Proven track record of driving customer success, retention, and revenue growth in a B2BSaaS environment. Strong leadership and team management skills, with a focus on mentorship and talent development. Exceptional communication and interpersonal skills to effectively engage with customers and internal stakeholders. Strategic thinking and problem-solving abilities to address customer needs and challenges. Customer-centric approach with a passion for delivering exceptional customer experiences. Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and business requirements. About the Company FlixStudio is AI-powered Photo studio, based in Poland, that helps Fashion brands across the world for their e-commerce images. We make it easier for our clients to choose a model by giving them Models of multiple shape sizes body types ethnicity demographics etc., Partner with world-class modeling agencies, one-stop shops for exploring world-class models, eliminating the efforts of talking to multiple modeling agencies and most importantly, we have AI-based Model profile screening system to filter out best models available in the market.