Job Description

Location: Multiple Cities (Local candidates preferred) Experience: 3+ Years Industry: Fintech / Collections / SaaS / Financial Services Department: Customer Success / Client Servicing / Account Management Employment Type: Full Time, Permanent Role Overview: We are hiring a proactive and experienced Customer Success Manager (CSM) to help clients adopt and efficiently use our collection technology solutions. The ideal candidate will be a Subject Matter Expert (SME) with deep industry insight, a passion for client relationships, and the ability to drive product usage and satisfaction. Key Responsibilities: Guide clients in adopting the companys solutions and maximizing value Conduct regular client training, check-ins, and maintain strong relationships Troubleshoot client issues and coordinate with internal technical teams Identify opportunities for cross-selling and up-selling Travel extensively for client engagement and support Desired Skills & Qualifications: 3+ years of experience in collections, or fintech domain Strong client relationship and stakeholder management skills Excellent communication, presentation, and problem-solving skills Proven ability to drive adoption and customer satisfaction Age below 35 preferred About the Role: This is an exciting opportunity to join a fast-growing technology-driven organization that supports lenders and financial institutions in optimizing their collections operations through modern tools and insights. Locations: Bangalore | Hyderabad | Mumbai | Delhi | Chennai | Pune | Kolkata | Ahmedabad | Jaipur | Lucknow Apply Now: Upload your CV or email us at naliniaarika.m@xpheno.com