Job Description

As a Customer Success Sales Representative, you will be responsible for maintaining and growing relationships with existing customers, ensuring their satisfaction with our Pre-Engineered Building (PEB) solutions, and driving sales growth. You will be expected to understand customer requirements, provide tailored solutions, and act as a liaison between the customer and the internal teams to ensure smooth project execution and post-sales support. Key Responsibilities Customer Relationship Management: Build and maintain strong, long-term relationships with customers, acting as a trusted advisor for their PEB needs. Act as the primary point of contact for clients, ensuring prompt and accurate responses to queries and issues. Sales and Business Development: Identify cross-selling and up-selling opportunities within existing accounts. Work closely with the Sales and Marketing teams to generate new business and support business development efforts. Develop sales proposals, negotiate deals, and close sales to achieve company targets. Customer Success and Retention: Ensure customer satisfaction by understanding their needs and ensuring the successful delivery of PEB solutions. Monitor customer usage and satisfaction metrics, implementing improvement plans when necessary. Address any customer concerns and resolve them efficiently to maintain high levels of customer retention. Project Coordination: Collaborate with the internal project management and engineering teams to ensure seamless project execution from order placement to completion. Manage client expectations and communicate project timelines, costs, and updates clearly. Post-Sales Support: Provide after-sales support to ensure that customers are satisfied with their PEB structures and address any issues that arise post-delivery. Regularly gather feedback from clients to improve products and services. Market Analysis and Reporting: Keep up-to-date with market trends and competition in the PEB industry. Prepare regular reports on sales performance, customer satisfaction, and market insights. Also, to go and resolve any dispute/dissatisfaction if any, and if the site demands so. Any tasks to be performed given by the management. Qualifications: Bachelors degree in Civil Engineering, Business Administration, or a related field. Proven experience in customer success, sales, or project management in the construction or PEB industry. Strong understanding of Pre-Engineered Buildings (PEB) and their applications. Excellent communication and negotiation skills. Ability to manage multiple customer accounts and projects simultaneously. Familiarity with CRM systems and sales tools. Proficiency in MS Office Suite (Word, Excel, PowerPoint). Skills Required: Strong customer orientation and the ability to maintain long-term relationships. Exceptional problem-solving skills and a proactive attitude towards resolving issues. Ability to work in a fast-paced environment and meet deadlines. Ability to collaborate with cross-functional teams and coordinate project execution.