Job Description

Customer Success Specialist Automation & Testing Focus Location: Work from Office, Hyderabad Job Type: Full-time Summary: We’re looking for a proactive and technically proficient Customer Success Specialist with a strong background in manual and automation testing to join our growing team. This role is central to enabling our clients to succeed with our innovative SaaS-based AI-powered Low-Code Automation platform. You’ll be the trusted advisor helping customers streamline their quality assurance processes, optimize testing workflows, and maximize platform adoption. If you're passionate about quality, automation, and building strong customer relationships, and enjoy being the bridge between users and technology, this is your opportunity to make an impact at a company transforming the future of test automation and process efficiency. Key Responsibilities: Client Onboarding & Enablement: Lead new customers through an efficient onboarding process, focusing on the platform’s capabilities in manual and automated testing use cases. Testing-Focused Product Adoption: Help QA and engineering teams integrate our platform into their existing testing lifecycle. Provide best practices around test case creation, script automation, execution, and reporting. Customer Relationship Management: Develop trusted relationships with QA leads, testers, and automation engineers. Serve as the go-to advisor for maximizing platform benefits in test environments. Issue Resolution: Act as the first line of support for technical or functional issues related to test execution or automation flows. Troubleshoot independently or coordinate with support/engineering as needed. Training & Workshops: Deliver hands-on training sessions and workshops tailored to testing teams. Demonstrate how to build automated test flows, manage test data, and use analytics features. Feedback Loop: Capture customer insights on test automation challenges, manual testing pain points, and integration needs. Relay findings to product and engineering teams for continuous improvement. Advocate for Expansion: Identify opportunities to expand test coverage, increase automation adoption, and drive renewals through value-based engagement. Cross-functional Collaboration: Collaborate closely with the product, QA, and development teams to align customer needs with platform evolution. Required Skills & Qualifications: Experience: 5+ years in a QA, Test Automation, Customer Success, SaaS, automation, or testing tools environment. Testing Expertise: Hands-on experience with manual testing, automated test scripting, and test lifecycle tools (e.g., Selenium, Cypress, TestNG, JUnit, Postman). Low-Code/Automation Familiarity: Understanding of low-code/no-code platforms and how they can be applied to testing and workflow automation. Technical Communication: Ability to explain complex technical testing concepts in simple terms for users at various skill levels. Customer Empathy: A genuine passion for solving customer testing problems and ensuring long-term success. Communication Skills: Strong written and verbal communication with the ability to clearly present test strategies and solutions. Organizational Skills: Capable of managing multiple clients, testing requests, and timelines concurrently. Problem-Solving & Analysis: Skilled in debugging test issues, analyzing results, and identifying process improvements. Adaptability: Excited to work in a dynamic startup or scale-up environment where your technical testing background can drive real customer impact.