Job Description

About Us: We are a Global Business Process Management Company providing End to End Back Office Operations, Technology Solutions and Revenue Enabling Services to our clients. We provide off-shored services in Finance and Accounting, HR, Payroll, IT, Marketing, Procurement and other shared services to our International clients Position Overview: We are looking talented Customer Success Specialists role act as the main point of contact between a company and its clients providing solutions, handling complaints, and ensuring the overall satisfaction of clients primarily based in UK. Responsibilities: Understand the problem of customers and handle escalations. Provide customer support to clients through Voice and Non-voice Recording customer feedback and suggestions Accurate payment posting in the revenue cycle software provided by the client and generating the invoices Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner Demonstrated ability to build strong relationships with customers Experience delivering client-focused solutions to client needs. Receive 40-60 inbound calls from current patients or prospective patients. Communicate effectively with clients and insurance companies to facilitate a seamless intake process. Handle inquiries and resolve issue with an emphasis on delivering excellent customer services. Assists in resolution of outstanding issues from earlier transactions. Required skills & Competencies: Having experience with BPO, Banking or Credit card process will be preferred. Minimum 3+ years of experience as an Account Manager, customer service or a related field is preferable. Strong verbal and written communication skills Bachelor's degree or higher in a relevant field such as Marketing, Business Administration, or Communications. Must have experience in US or UK B2B or B2C calling. Preference will be given to the candidates having experience in healthcare, Patient calling, soft collections. A positive attitude, a customer-centric mindset, and problem-solving abilities Benefits: Generous medical insurance cover for yourself and your family Accidental Insurance Located very close to metro Performance Incentive