Customer Support Analyst

Job Description

Company Description Steora specializes in providing business and technology outsourcing solutions tailored to the small and mid-level market. Our dedicated approach ensures that each client receives the exact support they require, whether it be technical support, functional assistance, or comprehensive CRM solutions. With a team of experts, we provide end-to-end support covering troubleshooting, business process improvements, and CRM implementation. Steora aims to be a trusted partner, offering flexible and scalable solutions that evolve with our clients' businesses. Role Description This is a full-time on-site NIGHT/EVENING SHIFT role for a Customer Support Analyst, located in the Kolkata metropolitan area. The Customer Support Analyst will be responsible for providing exceptional customer and technical support, resolving issues promptly, ensuring customer satisfaction, and maintaining a high level of customer service. Day-to-day tasks include troubleshooting technical problems, analyzing customer needs, and delivering effective solutions to enhance the customer experience. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Technical Support and troubleshooting skills Strong Analytical Skills Strong Email writing and strong reading skills. Adobe Acrobat & Chatgpt promting would be an added asvantage. Excellent communication and problem-solving skills Ability to work independently and as part of a team Experience with CRM systems is a plus Bachelor's degree in a relevant field preferred Show more Show less