Job Description

The Company Our client is one of the country's new-age success stories that has gone from incubation to successfully establishing a premium brand, navigated a highly successful IPO and is today one of the fastest growing companies in the service sector. One of their key growth verticals is a premium lifestyle management company offering bespoke services to busy professionals and high net-worth individuals. The vertical specializes in streamlining everyday tasks, enhancing experiences, and delivering convenience through personalized solutions. Their service portfolio spans travel planning, fine dining reservations, premium gifting solutions, and seamless mobility support. They are currently seeking identify experienced and highly motivated professionals who can fuel the growth of the business with excellent customer understanding, perception and service delivery. The Job We are seeking to identify Front End Agents for the organization. You will be handling high net worth individuals who have subscribed to the firm for efficient solutions. The key activity will consist of connecting with customers, understanding their requirements and presenting thought out solutions. This position will be based at our corporate office in Bangalore. Key roles and responsibilities include: - List Management Ownership of Customer Queries and Tasks Ensure quick response and timely completion of assigned tasks. Maintain a friendly and helpful demeanor toward customers. Keep customer profiles updated and offer delight opportunities where appropriate. Provide necessary context to ensure an appropriate response. Coordinate between experts and users to ensure timely and contextual fulfilment of queries. Your Profile 1+ years of experience in concierge services OR related hospitality industries such as hotel reception/concierge OR customer service as a call center agent for premium/luxury segments OR EA/PA role for C-Suite. Ability to follow SOPs and processes with a friendly and helpful approach toward customers. Excellent communication skills, attention to detail, and a warm, professional demeanor. This is an exciting opportunity to work with a top-tier brand that values innovation, customer excellence, and a culture of empowerment offering a dynamic environment for professionals to thrive. The company offers excellent career prospects and compensation.