Customer Support Associate in Pune

Job Description

Key Responsibilities Respond promptly and courteously to student inquiries through various communication channels including phone, email, and chat Provide accurate and comprehensive information about educational programs, application processes, and related services Identify and resolve student issues effectively, escalating when necessary to ensure timely resolution Collaborate with other departments to address complex student queries and concerns Engage proactively with students throughout their educational journey to ensure a positive and supportive experience Conduct follow-ups to gather feedback, track progress, and address any emerging issues Maintain accurate and up-to-date student records in the CRM system Ensure compliance with data protection and privacy regulations in handling student information Encourage and facilitate the generation of reference leads from existing satisfied students Collaborate with Marketing to promote referral programs and initiatives Work closely with Team Leads, Managers, and Higher Management to achieve individual and team performance goals Participate in regular team meetings and training sessions to enhance skills and knowledge Hold a Bachelor’s degree in a relevant field Demonstrate proven experience in customer service or a related role Exhibit excellent communication and interpersonal skills Possess strong problem-solving abilities and attention to detail Be familiar with CRM systems and show basic computer proficiency Communicate fluently in English, Hindi, and Marathi About Company: An education consultancy providing admission and visa services to students and helping in career counseling. Show more Show less