Customer Support Associate

Job Description

Role: Email/Chat Support Associate Experience: 1-3 Years Salary: 15,000- 23,000 Shift Timing: General Shift - 9:30 am To 6:30 pm Immediate Joining!!! Job Overview: We are seeking a motivated and detail-oriented Email/Chat Support Executive to join our customer support team. In this role, you will assist users by resolving queries related to our products through email and live chat. You’ll play a crucial part in ensuring a smooth and satisfying customer experience. Key Responsibilities: Handle customer inquiries and issues related to our products via email and chat Troubleshoot product-related problems and provide step-by-step solutions Guide users on product usage, features, and updates Document customer interactions and feedback accurately Collaborate with product and technical teams to resolve complex issues Ensure quick response times and maintain high customer satisfaction Requirements: Strong written communication skills in English Basic understanding of technology and product support Customer-centric approach and problem-solving skills Ability to learn quickly about new tools and product features Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Yearly bonus Application Question(s): Are You Near By Mangadu? Experience: Chat / Email Support: 1 year (Required) Language: English (Required) Location: Chennai, Tamil Nadu (Required) Work Location: In person Speak with the employer +91 9944135804