Customer Support Engineer

Job Description

Customer Support Engineer Location : Azad Nagar Andheri West Mumbai, Maharashtra Salary: 20 K to 25k Working Days: Monday to Saturday Skills required: Take customer calls. Provide L1 telephonic support Understand the problem and perform troubleshooting for the issues Coordinate with L2 teams for speedy resolution. Resolve calls within the TAT Maintain all call records in client ticketing tool Collect and Maintain all customer acknowledged service reports 1. Monitor & maintain computer systems, servers, Wireless Router, networks & other peripherals (Printers, scanners, Monitors etc...) 2. Installing & configuring computer systems 3. Diagnose hardware & Networking faults 4. Configuring & maintaining Outlook 5. Troubleshooting & providing resolution to problems 6. Knowledge of Windows operating system & other general desktop support issues 7. Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts 8. Knowledge of Crimping & Punching 9. Install Antivirus Server 10. Provide Remote Support 11. Maintain Antivirus Back up 12. Daily, weekly & Monthly Back up 13. Ability to handle clients professionally during all interfaces 14. Log & keep records of Customer queries 15. Log calls with Service providers 16. Maintain Service Installation Reports . Software skills 1.Windows operating system (server/desktop) 2.mail applications 3.Firewall & router commands. 4.Antivirus setup 5. Basic Knowledge of MS office 365 and Teams setup and troubleshooting Soft Skills Client Interaction Good Communication Skills Dressing Etiquettes Proper follow-ups and maintaining up to date reports Experience: 1 to 2 years of experience Job Types: Full-time, Permanent Shift: Day shift Education: Diploma (Preferred) or any relevant degree Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Shift: Day shift Work Days: Weekend availability Work Location: In person