Job Description

Roles and responsibilities: Creating a customer journey map for customer onboarding process across different customers types Providing detailed customer onboarding information to the customers Serve as primary point of contact for the customer during onboarding Develop and execute a customer onboarding plan Monitor customer onboarding progress and address any issues, queries, and enquiries from customers Providing customers with details across different products and services (B2B and B2C) and helping them through activities such as raising a compliant, order management, making payments, checking request statuses, etc. Continuously interact and be updated with latest marketing campaigns, offers, etc. across different products Updating customer data and information in case of errors, or raising it to the respective teams Updating customer education and training material based on industry leading practices Skills: Must demonstrate a strong understanding of customers needs / behaviours Excellent written/oral communication skills and ability to build effective working relationships Strong time management and organisation skills Strong problem solving skills Highly motivated