Customer Support Executive (CSE)

Job Description

About Us: Sky Education Group is a leading EdTech platform dedicated to providing students with the best guidance and assistance for enrolling in UG & PG degree programs from top universities. Our mission is to help students make informed decisions about their academic and career paths. We are looking for a proactive and empathetic Customer Support Executive with 0 to 1 year of experience who will be the first point of contact for customers. The ideal candidate should possess excellent communication skills, a problem-solving attitude, and a customer-first mindset. Key Responsibilities: ✅ Customer Interaction Handle inbound calls, WhatsApp messages, emails, and chat support professionally and promptly. Assist customers with queries related to products/services, processes, or issues. Provide accurate information and appropriate solutions in a timely manner. ✅ Issue Resolution Record and escalate complex issues to the relevant department. Follow up with customers to ensure their concerns are resolved satisfactorily. ✅ Documentation & Reporting Maintain detailed logs of customer interactions in the CRM system. Generate daily/weekly reports on common issues and customer feedback. ✅ Process Improvement Identify recurring concerns and suggest improvements in support procedures. Collaborate with other teams to ensure a consistent and seamless customer experience. Required Skills & Qualifications: ✔ Education: Graduate in any discipline (preferred: Communications, Business, or Customer Service). ✔ Experience: 0 to 1 year in customer service/support (freshers with strong communication skills are welcome). ✔ Communication Skills: Excellent verbal and written skills in English and Hindi. ✔ Technical Skills: Basic knowledge of CRM systems, Google Sheets, and email handling. ✔ Soft Skills: Empathy, patience, problem-solving ability, and a positive attitude. Perks & Benefits: Competitive salary and incentive structure. Career growth opportunities with learning and development support. Employee recognition and rewards. Friendly and inclusive work culture. Job Type: Full-time Schedule: Fixed shift (weekend availability may be required) How to Apply? Send your resume to : hr@skyeducation.co.in or WhatsApp : 9289062707 Contact us at +91-9289062707 for more details. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Fixed shift Supplemental Pay: Performance bonus Quarterly bonus Application Question(s): What is you expected salary in hand per month? Language: English (Required) Location: Noida, Uttar Pradesh (Required) Work Location: In person