Customer Support Executive

Job Description

About Us: Dhaninfo is an IT enabled service company. We provide Digital Marketing, Data processing, Quality Control and Property Preservation & Inspections processing services. We are a team of young passionate individuals providing highly qualitative, timely delivered and cost-effective back-office services. We started in 2007 as an individual and today, with over 700 employees, we offer complete solution to our worldwide customers at the lowest possible cost and turnaround time. Job Role: As a customer support executive you will be responsible for ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and providing assistance to customers. Key Responsibilities: 1. A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. 2. Maintaining records of transactions and interactions. 3. Appropriate and timely follow-ups wherever required. 4. Escalate unresolved queries to respective departments for accurate redressal. 5. Familiar with CRM systems and practices. Required Experience and skills: 1. A minimum of 1-4 years of relevant experience is required. 2. Good Communication Skills. 3. Good Listening & Problem Solving Skills. 4. Ability to take and handle Stress and Pressure. 5. Good Interpersonal Skills. 6. Exhibiting patience in order to appease the most difficult clients. 7. Following through on inquiries to ensure completion and satisfaction of work. 8. Negotiating acceptable terms for both the company and the customer. Website - http://dhaninfo.com Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Schedule: Night shift Location: Kalyani Nagar, Pune, Maharashtra (Preferred) Work Location: In person