Customer Support Executive

Job Description

We are looking for a “ Senior Associate – Customer Services” to join our overseas education consultancy. The candidate will be responsible for managing and maintaining relationships with our clients (students), ensuring that they receive exceptional customer service and support throughout their journey with us. The ideal candidate will have excellent communication skills, a keen attention to detail, and a passion for helping students achieve their educational goals. Key Responsibilities • Serve as the primary point of contact for clients, responding promptly to inquiries and providing guidance throughout their journey • Build and maintain strong relationships with clients, ensuring that they receive exceptional customer service and support throughout their engagement with the consultancy • Collaborate with other team members to deliver a high level of customer service and ensure client satisfaction • Co-ordinate with partners, associates and university representatives to ensure clients have all the necessary documentation & information required for their abroad studies • Maintain accurate records of client interactions and activities using our CRM system, including updating client information, recording communications and tracking progress • Prepare & maintain reports on client activities and provide insights for improvement • Stay up-to-date on industry trends and changes in regulations that may impact our clients Qualifications & Skills • Bachelor's degree in business, marketing, commerce or a related field • 3-4 years of experience in a customer service role, preferably in education or consulting • Excellent communication skills, including the ability to communicate effectively with clients and internal stakeholders • Strong interpersonal skills, with the ability to build and maintain relationships with clients and partners • Ability to work independently, manage multiple priorities, and meet deadlines • Strong analytical and problem-solving skills • Passion for the education industry and a desire to help students achieve their goals Show more Show less