Customer Support Executive Female Only

Job Description

About Us: Birdhouse is a leading real estate brand offering rental and property solutions in Gurgaon. We believe in delivering exceptional service and seamless experiences to our clients. We are looking for a Customer Support Executive to be the voice of our brand and assist clients throughout their journey. Job Description: We are seeking a proactive and customer-oriented Customer Support Executive to handle incoming inquiries, coordinate property visits, and ensure a smooth customer experience. You will play a vital role in building trust and maintaining long-term relationships with clients. Key Responsibilities: Handle incoming calls, WhatsApp messages, and online leads Understand client requirements and recommend suitable property options Coordinate with the field sales team for property visits Maintain CRM data and follow up with leads regularly Address client queries and concerns with a solution-focused approach Ensure excellent customer experience from inquiry to closure Support basic backend operations like appointment scheduling and data entry Requirements: 1–3 years of experience in customer service or telesales (real estate preferred) Strong communication skills in English and Hindi Good knowledge of Gurgaon locations and rental market (preferred) Basic computer skills (Excel, CRM tools, WhatsApp Web, etc.) Pleasant personality with problem-solving mindset Ability to multitask and work in a fast-paced environment What We Offer: Competitive salary + incentives Supportive team environment Growth opportunities within the company Training on real estate services and client handling Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person Speak with the employer +91 99716 16872