Customer Support Executive

Job Description

About us: Inkle is an all-in-one SaaS stack for founders to access affordable, quality, US-licensed Certified Public Accountant services. We're on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for global companies - using software. We are a team of passionate and creative individuals who believe in the power of technology to simplify complex processes. We foster a dynamic, fast-paced and collaborative environment where everyone has a voice and the opportunity to make an impact. We are committed to diversity, inclusion and work-life balance. Responsibilities: Onboard new customers who have been converted by the sales team. Respond throughout the day on our proprietary chat tool to customer queries. Call and chase customers to complete their tax filings and bookkeeping. Facilitate interaction between customers and our in-house and third-party service bookkeepers and accountants, to ensure deliverables are on time. Be super responsive to complaints and issues raised by customers, and relentlessly work to resolve them. Continuously feed back process improvements to the Product team so they can build them. Skills and Requirements: Experience is not required, but you must have the following characteristic traits: An obsessive interest in customer service excellence. Strong ability to communicate in English and foster positive business relationships. Very focused on attention to detail. Highly organized and with the ability to multitask. Should ideally be comfortable and open to working a week or two of night shifts (US hours) every few months, but not continuously. Self-driven and proactive nature. Benefits: At Inkle, we believe in investing in our employees and offer a comprehensive benefits package to support their physical, financial, and emotional well-being. Our benefits include: Health insurance/Medical coverage Highly competitive salaries and ESOP scheme Relocation support and reimbursements Paid time off/Vacation time and holidays Professional growth and development opportunities