Job Description

The role requires exceptional communication skills, patience, organisational skills and the ability to deal with a diverse range of people. Reporting to the Head of Customer Success, and working with others in our team, you will be called upon for your knowledge of our products. Our existing clientele is an important part of our business. You will possess abilities to develop and maintain a strong rapport with our clients when they call upon you for support. platforms. Exceptional skills and understanding of MS Excel and how to use its advanced formulas Sound knowledge of MS Word and MS PowerPoint. Excellent analytical and problem-solving skills to enable effective identification and resolution of mobility services and telecom services related issues Effective verbal and written communication skills to ensure proper recording of all customer interactions and closure of all presented issues About You Proactive approach and willingness to assist others and contribute to the smooth operations of our company. Self-managed individual able to work in a high achieving environment autonomously or as part of a team, as the work dictates. Solutions focused with good analytical and problem solving skills. Have the ability to interpret queries and fact find through systematic processes of observation and elimination. Exceptional customer service focus and influencing skills. Telecommunications industry experience would be well received. Articulate and strong communication skills. Quick learner and highly motivated for success. Professional presentation with a positive attitude. Proven time management and process discipline abilities. Able to think outside of the box; solving problems with creativity. Always be helpful, encouraging, and respectful to team members and everyone they interact with. What's in it for you On-job training on internal support systems and tools Supportive and approachable leadership Great opportunities for career growth Market leading products that solve real client problems Open and sociable working environment Remuneration - based on experience Please also include the following details in your application Years of experience you have in customer service? List details of your experience with a ticket based customer service portal? The industries that you have provided support in? The level of experience you have with various brands of office based software (spreadsheet, word processor, presentation)?