Customer Support Executive (MIS)

Job Description

Job Summary: We are seeking a proactive and detail-oriented Customer Support Executive to join our team. This role requires excellent communication skills and a strong grasp of Microsoft Excel and Outlook. In addition to handling customer queries, the ideal candidate will support the MIS team in creating dashboards and reports, and assist in resolving policy, technical, pharmaceutical, and diagnosis-related concerns. Key Responsibilities : Policy Assistance: Guide customers in understanding, updating, and adding policies. Address and resolve policy-related questions and concerns. Technical Error Handling: Identify and analyze technical issues. Coordinate with the appropriate department for timely resolution. Pharmaceutical Error Resolution: Respond to customer inquiries related to medications. Offer accurate information and support on pharmaceutical doubts and concerns. Diagnosis Error Management: Manage issues related to location mismatches and doctor unavailability. Handle reimbursement requests with efficiency and accuracy. Customer Query Handling: Provide support through calls, face-to-face interactions, and emails. Ensure customer issues are addressed and resolved promptly and professionally. Dashboard Maintenance & MIS Reporting: Create and maintain weekly dashboards and performance reports. Work closely with internal teams to ensure accurate data tracking and analysis. Microsoft Outlook & Excel Proficiency: Communicate effectively using Microsoft Outlook. Maintain and analyze data using advanced Excel functions (VLOOKUP, Pivot Tables, etc.). Requirements: Bachelor's degree in any field. 0–3 years of experience in customer service, preferably in healthcare or insurance. Strong command of Microsoft Excel and Outlook. Excellent verbal and written communication skills. Problem-solving mindset with attention to detail. Ability to manage multiple tasks and prioritize effectively. Preferred: Experience in MIS reporting or dashboard management. Prior experience in healthcare, insurance, or pharmaceutical customer support. Job Types: Full-time, Fresher Pay: ₹11,859.31 - ₹22,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Prabhadevi, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Required) Work Location: In person