Customer Support Executive ( Nepali speaking ) _ Immediate joining

Job Description

Customer Support Agent - Nepali Language ABOUT US We are an International BPO company with offices around Southeast Asia and expanding globally. We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the start! Commitment to our people is our real strength and the key to success. Location: Kolkata, India Our Ideal Customer Support Agent will take responsibility for the following: Respond efficiently, accurately and with compassion to users who reach out to the platform to appeal a suspension on their account or device. Learn and utilize various tools and SOPs appropriately. Stay up-to-date with policy and process changes. Follow up for more information to resolve the users issue and explain possible solutions to ensure our users feel supported and valued. Expectations: B2 English level required (Able to understand/read documents). Excellent verbal and written communication skills in Nepali , with the ability to express ideas clearly and concisely. Experience with handling highly sensitive customer issues and de-escalating Proficiency with computers, CRM software, and strong typing skills. First-class time management and decision-making skills. New graduates are welcome. Being able to start working immediately is a strong plus. Working time: Day-time shift from 10AM to 7PM. Able to work during Indian Public Holidays as requested. All interested candidates are welcome to apply. Please send your resume expressing your interest to us. Kindly note that only shortlisted candidates will be contacted by our HR team. Human Resources Department