Customer Support Executive

Job Description

Job Title: Customer Support Executive (Call Centre - Technical Products) Company: Otek Electronics Location: Pune Experience: 2+ years (Domestic Experience) Salary: 2,00,000 - 4,00,000 per annum Employment Type: Full-time Job Summary: Otek Electronics is looking for a Customer Support Executive with experience in handling technical products. The candidate should have prior experience in a domestic call center environment, providing support for electronics or technical products. Strong communication skills in English, Hindi, and Marathi are required to assist customers efficiently. Key Responsibilities: Customer Support: Handle inbound and outbound calls to resolve customer queries related to Otek's technical products. Technical Assistance: Provide troubleshooting steps and basic technical guidance for AI mice, projectors, air purifiers, and other electronic products. Issue Resolution: Address customer complaints, process replacements, and escalate unresolved issues as needed. Warranty & Replacement Support: Assist customers with product warranties, returns, and replacement policies. CRM Management: Log customer interactions, maintain accurate records, and update ticket status in the system. Sales Support: Provide information on product features, usage, and offers to potential customers. Feedback Collection: Gather customer feedback to improve product quality and service. Required Skills & Qualifications: Minimum 2 years of experience in a domestic call center, preferably handling technical products. Bachelors degree. Proficiency in English, Hindi, and Marathi (both verbal and written). Strong problem-solving skills and the ability to handle customer escalations effectively. Basic knowledge of electronic products and troubleshooting techniques. Experience working with CRM tools and ticketing systems. Ability to work in a fast-paced environment and meet performance targets. Preferred Qualifications: Prior experience in an electronics or consumer tech support role . Familiarity with e-commerce customer support and order processing. Ability to upsell or cross-sell related products when necessary.