Customer Support Executive

1 - 3 years

1.0 - 3.5 Lacs P.A.

Mumbai

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Semi VoiceEnglishDomestic Voice ProcessHindiVoice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Respond to customer queries promptly and accurately, via phone, or email Update our internal databases with information about discussions with customers Follow up with customers and internal teams to ensure that open issues/queries are resolved on time Experience as a Customer Support Executive or similar role Familiarity with CRM software and support ticketing systems. Inclination to gain a deep knowledge of products, processes, SLAs and SOPs Only Female candidates 6 days working , 1 day rotational week off English and Hindi is Mandatory Interested candidates can send their CV to babeena.mk@upgrad.com or call/ whatsapp to 9632133972

Staffing and Recruitment
N/A

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