Customer Support Executive

Job Description

Job Description : Location: NOIDA SECTOR 62 (On-site/Hybrid/Remote) Salary: Up to 20,000 CTC per month Experience: 6 months 2 years (Freshers with excellent communication skills can apply) Working Days: Flexible 247 shift, 6-day work week Key Responsibilities : Customer Interaction Query Resolution: Handle incoming calls, emails, and chat support for customer inquiries. Resolve complaints efficiently while maintaining a high standard of customer satisfaction. Provide product/service information and troubleshoot issues. Customer Relationship Management: Build positive relationships with customers by addressing concerns professionally. Ensure customer retention by offering the best solutions. Maintain follow-up schedules for unresolved queries. Documentation Reporting: Accurately log customer interactions in CRM tools. Generate daily/weekly reports on customer queries and resolutions. Collaborate with internal teams to improve customer experience. Requirements : Excellent communication skills in Hindi English (regional language is a plus). Active listening problem-solving abilities. Patience and a customer-first approach. Basic computer skills (MS Office, CRM tools, email handling). Ability to handle high call volumes professionally. Perks Benefits Incentives performance bonuses Career growth into team lead/supervisor roles Training development programs Join our team and help us deliver an outstanding customer experience!