Customer Support Executive

Job Description

1. Support & provide customer service via phone calls & chats. 2. Effectively dealing with customers & identify and assessing customers’ needs to achieve satisfaction 3. Taking care of after-sales services 4. Build sustainable relationships and trust with customer accounts through open and interactive communication 5. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. 6. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken. 7. Refer unresolved customer grievances or special requests to designated departments for further investigation. Job Type: Full-time Pay: ₹18,000.00 - ₹27,000.00 per month Schedule: Rotational shift Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person