Customer Support Executive

Job Description

Ubuy Technologies Pvt Ltd We are a product-based Ecommerce Company with our own ecommerce portal ubuy.com offering our services worldwide. We are looking for candidates with excellent communication skills, a good typing hand, a customer-centric approach, multitasking skills, and adaptability to the dynamic nature of the e-commerce business. Ubuy.com is an online E-commerce portal that helps you in getting what you need.  Our Requirements · Strong communication skills & active listening. · Excellent writing skills. · Excellent typing skills. · Graduation in any discipline. · Good presentation skills. · Comfortable with MS office tools. · Handle social media platforms. · Ability to handle chats & emails. · Familiar with CRM systems & practice. · Handle customers escalation, provide appropriate solution and follow up to ensure solution. · Customer Orientation. · Follow communication procedures, process & Guidelines. · Take the extra mile to engage customers. · Ensure customer satisfaction and provide professional customer support. · Communicating & coordinating with collogues as necessary. · Maintain a positive, empathetic and professional attitude toward customers. · Responding quickly to customers inquiries on chats, emails & calls. · Should be Comfortable with rotational shift. Show more Show less