Customer Support Exrecutive

Job Description

Duties and Responsibilities include but are not limited to the following: Job Description and Responsibility Pre-Transaction Monitoring Pre-Transaction Monitoring Querying with the clients, for the necessary documents as proof of actual trade for which payments are uploaded. Execution of Inward/Outward payments with proper Web Due Diligence on Remitter and Beneficiary (Consignee if involved) Coverage of full range of AML activities from Transaction Monitoring to Investigations Performing background screening checks on associated parties for the outward/inward payments processing using, Lexis Nexis, Ofac sanction list etc. Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practice, criminal typologies and developing trends PEP and Sanction list screening - Screen individuals and entities against global sanction lists issued by OFAC, UN and other international and domestic government agencies Ensure efficient identification and monitoring of suspicious activities and transactions. Client On-Boarding Coordinate the end-to-end onboarding of new clients, ensuring a smooth transition from sales to active account status. Collect, review, and verify all required Know Your Customer (KYC) and Anti-Money Laundering (AML) documentation in accordance with regulatory requirements. Ensure accurate data entry and maintenance of client records in our system Liaise with internal teams (AML/CFT Compliance Risk,) to resolve documentation or approval delays and ensure timely activation of client accounts. Act as the main point of contact for new clients during the onboarding phase, providing timely updates and managing expectations. Prepare onboarding packs and ensure all agreements and service-level documents are properly signed and stored. Continuously assess the onboarding process for inefficiencies or risk exposures and suggest improvements. Maintain strong knowledge of applicable financial regulations, including local regulatory compliance. Background Screening: Performing background screening checks on related parties for the outward/inward payments processing using world check, Lexis Nexis, etc. Filing STR: Report and filing of STR to MLRO and other regulatory institutions based on the internal assessment of transaction rejected and also on the risk assessment of approval Additional Functions: Perform routine duties with minimal supervision using standard compliance practices & procedures Checking and tracking daily whether supporting documents have been received for Transaction Monitoring, Onboarding, and other Compliance processes. Reviewing the Invoice details, bill of lading and other supporting documents submitted by the Clients and in case of any query Cross verifying the Payment details with the Customer over the mail. Comply with all safety policies, practices, and procedures Participate in proactive team efforts to achieve the goals of the financial institution. Perform other duties as assigned Experience in managing priorities Experience communicating to different levels in an organization Experience working in a team environment with a track record of building relationships and working collaboratively Assisting the Lead in system enhancement and UAT testing Assisting the Lead in Adding/blocking Bank Swift codes in compliance system Adding HIGH RISK Names in Compliance system Assisting Compliance Team in Clearing the RED Flag payments from the RED FLAG Opinion Desired Skills & Experience Trainee Freshers - Graduate/ Postgraduate in business, finance, accounting, or related field Strong communication skills and capable of working in multi-lingual working environment Fluency in spoken and written English Basic Knowledge of Computers and Internet like Windows Operating System, Desktop, Ms. Word, Ms. Excel Creation of Email Account, Google search, Google Meetings etc. Strong Skills in MS Office Qualifications: Any graduate or post graduate Show more Show less