Customer Support

Job Description

Responding promptly to customer inquiries through various channels such as phone, email, and social media Understanding customer needs and providing appropriate solutions and attention Communicating with customers about their experiences with a product or service Providing information about products and services, taking orders, and addressing customer complaints Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Escalating unresolved issues to the designated internal teams for further investigation Working closely with the product or service teams to learn about product details, services, and warranties on offer Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures Maintaining a thorough knowledge of the organization s products or services and ensuring this knowledge is kept up to date Ensuring customer satisfaction and providing professional customer support