Customer Support Intern

Job Description

We are looking for a proactive and tech-savvy Customer Support Intern to assist our international clients. The ideal candidate should have a technical background, strong communication skills, and a willingness to work in rotational shifts. You will be responsible for supporting customers, finding potential leads online, and spreading awareness about our software product. Key Responsibilities: Customer Support: Handle queries from international clients via email, chat, and calls. Assist with product usage, troubleshooting, and technical guidance. Client Research: Use platforms like Google and LinkedIn to identify potential customers and reach out to them. Product Awareness: Educate potential and existing customers about our softwares features and benefits. Documentation: Maintain logs of customer interactions and issues in CRM systems. Feedback Collection: Gather and report customer feedback to help improve the product and user experience. Cross-functional Coordination: Collaborate with technical and product teams to address customer concerns. Requirements: Technical & Non-Technical background (IT, Computer Science, Engineering, etc.). Strong verbal and written communication skills in English. Willingness to work in rotational shifts (including night shifts for international clients). Ability to search and engage potential customers through Google and other platforms. Self-motivated, proactive, and customer-oriented.