Customer Support Onboarding Associate

Job Description

Customer Onboarding / Customer implementation Support Specialist Location: Chennai , Work Mode: Hybrid Shift: Night Shift / Uk Shift (6:30 PM – 4:00 AM IST or 2:00 PM – 11:00 PM) Qualification: Bachelor's Degree is mandatory At Toast , we’re building the restaurant platform that helps restaurants adapt, take control, and get back to doing what they love—growing the businesses they’re passionate about. Bready to make a change? About the Role Join our Onboarding Support team and be the friendly expert that helps new customers get started with Toast. You’ll work behind the scenes to make sure their onboarding journey is smooth, supportive, and successful. Key Responsibilities Leverage product knowledge and customer service expertise to support cross-functional workflows Meet defined SLAs consistently for assigned tasks Manage multiple tasks with competing deadlines efficiently Drive continuous improvement within the onboarding process Collaborate closely with teammates across local and global teams Communicate openly to raise concerns and share suggestions Embrace change and proactively pursue learning opportunities Manage tools including Salesforce.com, Zendesk, JIRA, and Asana Required Skills & Experience 2–4 years of experience in a professional customer service environment, supporting internal teams Bachelor’s degree is mandatory Strong communication skills (verbal and written) Strong Excel skills + proficiency in Google Workspace Experience meeting SLAs in task-driven environments Willingness to work in rotational shifts, including night shifts Proficiency in Google Suite Fast learner, self-starter, and team player We Are Toasters At Toast, our employees are the secret ingredient. We’re committed to diversity, equity, and inclusion. We proudly reflect the diversity of the restaurant industry and create equitable opportunities for all.