Customer Support Professional

Job Description

Key Responsibilities: Feedback Collection : Gather customer feedback and share with internal teams (e.g. Operations, Sales, product development, marketing) to facilitate improvements in products and services. Relationship Management : Build sustainable relationships and trust with customer accounts through open and interactive communication. Problem Solving : Identify and assess customers' needs to achieve satisfaction. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up internally to ensure resolution. Process Improvement : Continuously look for ways to improve the customer service process and enhancecustomer satisfaction. Reporting : Keep records of customer interactions, process customer accounts, and file documents. Prepare reports on customer satisfaction and feedback trends. Requirements : Education - Graduate Experience - Min 1 years of work experience in a similar role Communication Skills : Excellent English communication skills, both written and verbal. Ability to articulate thoughts effectively with customers and team members. Problem-solving Skills : Strong problem-solving skills and the ability to think analytically while working in a fastpaced environment. Empathy : Ability to empathies with and priorities customer needs. Patience : High level of patience and ability to handle stressful situations calmly and with a positive attitude. Technical Skills : Familiarity with CRM systems and practices. Comfortable using computers and learning new software. Teamwork : Ability to work well in a team and support fellow team members