Job Description

Customer Support: Provide timely and professional responses to customer inquiries via email, chat, and phone, resolving issues efficiently and effectively. Product Implementation: Lead the onboarding and implementation process for new customers, guiding them through product setup, customization, and training. Troubleshooting: Diagnose and resolve product issues, working closely with the technical team to escalate complex problems when necessary. Customer Training: Conduct live training sessions, create user guides, and develop other resources to help customers fully understand and utilize Zotok.ai s products. Feedback Collection: Gather customer feedback on our products and services, identify areas of improvement, and communicate insights to the product development team. Customer Relationship Management: Build and maintain strong relationships with customers, proactively checking in to ensure they are getting the most out of our solutions. Documentation: Maintain detailed records of customer interactions, implementation progress, and support issues in our CRM system. Continuous Improvement: Stay updated on product changes and new features, and contribute to the development of support processes and resources to enhance the customer experience. Qualifications: Bachelor s degree in Business, IT, or a related field. Proven experience in a customer support or implementation role, preferably in a tech or SaaS company. Excellent communication and interpersonal skills, with a customer-first attitude. Strong problem-solving abilities and a knack for troubleshooting technical issues. Ability to explain complex concepts in a clear and concise manner. Experience with CRM and support ticketing systems. Detail-oriented, proactive, and able to manage multiple tasks in a fast-paced environment. Familiarity with software implementation processes is a plus.