Customer Support Representative

Job Description

Duties & Responsibilities: Flexibility to work in the US shift is essential Message intake & dispersal. Providing support through voice, chat, or calls. Scheduling & appointment setting. Order intake. Opening trouble tickets. Email response. Monitoring system alerts. Immediate notification of emergent issues and more. After Hours Emergency Call Handling. Complaints and Escalation Handling. Preferred candidate profile Looking for someone having 0.6 months to 4 years of relevant experience . International Customer Service experience is preferred. A welcoming voice with an upbeat tone. Typing speed must be over 25 WPM. A test will be administered. Excellent customer service and computer literacy skills. Excellent command of grammar and spelling must be adept at paying attention to detail. Flexible, a team player with exceptional verbal and communication expertise. Computer skills in a Windows based environment. Must be available to work a weekend day (Sat or Sun each week). Training will last approximately one week. On your second week, you will move to your new set schedule. Good attendance & schedule adherence following. Perks and benefits Comprehensive Health Insurance (GMC) Health coverage for you and your family. Accidental Insurance (GPA) Extra protection for peace of mind. Highly Employee-Centric We focus on our employees growth, well-being, and work-life balance. Rewards and Recognition Program Acknowledge and reward outstanding performance. Employee Engagement Activities Regular fun activities to build team spirit and boost morale. Company Retreats & Outings Enjoy retreats and outings to relax and bond with your collea gues. Paid Time Off Generous paid leave to help you recharge. Training & Development Programs Access to a variety of learning and growth opportunities. Pick-Up and Drop Facility (Only for US Shift Timings) Hassle-free commuting for night shifts. Meal Allowance Enjoy meal allowances during working hours. Night Shift Allowance Additional compensation for working night shifts. Overtime Payment Extra pay for any overtime hours worked. Collaborative and Inclusive Culture We embrace diversity and ensure that everyone feels valued and heard.