Customer Support Representative

Job Description

We are seeking a proactive and customer-focused Customer Support Executive to join our team. In this role, you will be the first point of contact for our clients, helping them resolve product-related queries and ensuring a seamless post-sales experience. Your goal will be to enhance customer satisfaction, retention, and loyalty. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or ticketing systems. Understand customer needs and provide accurate, valid, and complete information. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Guide users through product features and assist with troubleshooting issues related to ERP/SaaS platforms. Coordinate with internal teams (technical/support/implementation) to resolve complex queries. Document customer interactions, issues, and feedback in the CRM or support system. Identify and escalate priority issues as needed. Maintain a high level of professionalism and empathy in every interaction. Required Skills & Qualifications: Bachelor’s degree in any discipline. 1–3 years of experience in customer support, preferably in IT, SaaS, or ERP domains. Excellent verbal and written communication skills. Strong problem-solving ability and customer-handling etiquette. Familiarity with ticketing tools like Freshdesk, Zoho Desk, or similar platforms. Ability to work in a fast-paced environment with a customer-first mindset. Knowledge of ERP modules (Sales, Inventory, Finance, etc.) is a plus. Preferred Skills: Multilingual skills (Hindi and English required; regional languages are a plus). Understanding of software implementation or user training. Basic technical troubleshooting knowledge. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Experience: Customer support: 1 year (Required) Language: Hindi (Preferred) English (Required) Location: Indore, Madhya Pradesh (Required) Willingness to travel: 25% (Preferred) Work Location: In person