Job Description

Customers handling Resolving quarries Blended process CRM Management Communication skills Company Profile: www.rhysley.com Brand Online Site: https://www.mehar.com/india Position Profile: Customer Support Representative Responsibilities 1. Responding to customerinquiries : CSRs respond to customer inquiries via phone, email, chat, orsocial media. They must provide accurate information and address any concernsor complaints the customer may have. 2. Resolving customer complaints : If a customer has a complaint, the CSRmust address it in a timely and professional manner. They must work to find aresolution that satisfies the customer and reflects positively on the company. 3. Processing orders : CSRs often process orders for customers. They maytake orders over the phone or online and must ensure that the order is accurateand processed promptly. 4. Maintaining customer records : CSRs are responsible for maintainingaccurate customer records, including contact information, order history, andany other relevant details. 5. Providing product or service information : CSRs are knowledgeableabout the companys products or services and can provide customers withinformation about them. They may also make recommendations based on thecustomers needs. 6. Upselling and cross-selling : CSRs may be responsible for upselling orcross-selling products or services to customers. This involves identifyingcustomer needs and suggesting additional products or services that may be ofinterest. 7. Handling billing and payment inquiries : CSRs may handle billing andpayment inquiries from customers. They must be knowledgeable about thecompanys billing policies and procedures and be able to answer questions andresolve any issues. Overall, the job of a CSR is to provide excellent customer service and ensurethat customers have a positive experience when interacting with the company.They must be knowledgeable, professional, and courteous at all times. Qualifications: 1. Bachelors degree in any field. 2. Minimum of 1 year of experience in requiredin customer handling. 3. Good Communications skill Required.