Customer Support Specialist

Job Description

Key Responsibilities: Provide prompt and professional customer support to international customers via various channels (email, chat, phone). Resolve customer inquiries efficiently and effectively, including order tracking, returns/exchanges, billing issues, and product information. Accurately document all customer interactions in the CRM system. Identify and escalate complex issues to higher levels of support. Proactively identify and address customer concerns and proactively suggest solutions. Build and maintain strong customer relationships through excellent communication and problem-solving skills. Stay updated on product knowledge, company policies, and industry best practices. Contribute to the continuous improvement of customer support processes and procedures. Work collaboratively with other departments (e.g., sales, marketing, operations) to ensure customer satisfaction. Meet and exceed individual and team performance targets (e.g., customer satisfaction, resolution time, first call resolution). Qualifications: 2+ years of experience in customer support within an e-commerce or related industry. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Proficiency in using CRM systems (e.g., Salesforce, Zendesk). Strong time management and organizational skills with the ability to prioritize tasks effectively. Ability to work in a fast-paced and dynamic environment. Excellent customer service orientation with a focus on exceeding customer expectations. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift UK shift Supplemental Pay: Overtime pay Performance bonus Quarterly bonus Yearly bonus Ability to commute/relocate: Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How many years of experience do you have in total? Have you ever worked in International Customer Support? Do you have experience in E-commerce product support? What is your current/last monthly in-hand salary? What is your expected monthly in-hand salary? Work Location: In person Speak with the employer +91 9289344610