Customer Support Specialist

Job Description

What You'll Do Respond to customer queries via live chat, email, and occasional voice calls — ensuring fast, clear, and friendly support. Engage with e-commerce business owners from over 50+ countries , understand their workflows, and help them onboard and adopt our product smoothly. Identify and log technical bugs, product issues, or feature requests — and route them accurately to internal teams. Watch user session videos to pinpoint roadblocks in activation , and provide actionable UI/UX suggestions to improve the experience. Maintain organized records of customer interactions, track recurring pain points, and support ongoing product enhancements. You're a Great Fit If You... Genuinely enjoy helping people succeed and feel fulfilled when customers are happy. Strive to deliver a “Michelin star” level of service , with precision and care. Communicate with empathy, clarity, and structure — whether via chat or on a call. Are naturally curious about how people run businesses across cultures and backgrounds. Can work independently and thrive in a fast-moving, early-stage SaaS environment. Bonus Points (Nice-to-Have, Not Mandatory) Exposure to tools like Postman, SQL, JavaScript , or web debugging/analytics tools . Experience working in a SaaS startup or tech-enabled support environment . Familiarity with tools like Loom, Hotjar, Fullstory, or any screen-recording platforms used to analyze customer behavior. Job Type: Full-time Pay: ₹450,000.00 - ₹700,000.00 per year Schedule: Day shift Monday to Friday Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Live chat: 2 years (Required) voice process: 2 years (Required) Work Location: In person