Job Description

Develop deep product, technical, and functional knowledge of Radancys Talent Acquisition Cloud and its features to deliver exceptional support to customers and users. Assist Radancy customers and users by offering expert guidance on both the functional and technical aspects of our suite of products, troubleshooting issues, and providing timely solutions. Work directly with customers and users, ensure timely response and resolution time, meeting or beating our SLA s; confirm accuracy on all work prior to closing tickets. Set up and maintain users, user profiles, workflow rules, and application settings. Work closely with development teams to identify, report, and resolve product issues and submit customer enhancement requests. Adhere to established escalation protocols for complex or high-priority issues, ensuring timely resolution by coordinating with senior support staff or technical teams as needed. Provide standard training and hands-on support to end users. Ensure all customer issues and interactions are logged accurately and comprehensively in the ticketing system, keeping track of progress, resolutions, and follow-up actions. Requirements for Consideration Bachelor s Degree in Communications, Computer Science, Business or equivalent work experience. Fluency in English (both spoken and written) is required to effectively collaborate with global teams and support customers. Excellent communication (oral and written), interpersonal, organizational, and presentation skills. 0-2 years customer or technical support experience. Ability to work independently to determine best approach and action for customer outcomes. Ability to plan, organize, prioritize and solve problems, seeking help when necessary. Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Accountability and a sense of urgency. Experience with JIRA, Zendesk, understanding of HTML, CSS, JavaScript as well as XML and APIs are all a plus. Knowledge of software development methodologies (Scrum, Agile, Waterfall, etc.) Work Location and Interview Process Hybrid Work Model : This is a hybrid position, requiring you to work in the Bengaluru office 3 times per week. Interview Process : As part of the interview process, candidates will be required to complete and pass a technical assessment to demonstrate proficiency in key skills.