Customer Support-Urgent job opportunity-Full time -WFO-NOIDA-6 Days

Job Description

Hi, We have an urgent job opportunity for a Customer Support Executive role. Only immediate joiners can apply. Please find below details regarding this opportunity: About Risebird Leading Interview as a service platform for experts who are exploring part-time, freelance and moonlighting interviewing opportunities. Platform for talented people to monetize their idle hours in interviewing Largest interviewers network- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews , customers fortune 500 companies , 25+ crores paid to part-time interviewers in last 5 years VC funded startup More details on https://risebird.io/ Key Responsibilities: Customer Interaction: Handle customer inquiries via multiple communication channels (phone, email, chat, etc.). Issue Resolution: Diagnose, troubleshoot, and resolve customer issues related to the platform, including scheduling interviews, managing account information, and resolving technical difficulties. Request Processing: Process customer requests, such as interview scheduling,rescheduling, profile status updates, etc. Support Documentation: Maintain detailed records of customer interactions, issues, and resolutions. Escalation Management: Identify issues that require escalation and ensure timely follow-up with appropriate internal teams to resolve the problem. Customer Education: Assist customers in understanding the platforms features and services by providing product information, guidelines, and proactive advice. Feedback Gathering: Collect customer feedback and relay insights to the internal teams for continuous improvement. Collaboration: Work closely with the technical support and product support team to resolve customer issues efficiently. Skills & Qualifications: Educational Background: Bachelors degree in any field or relevant experience in customer support.MBA is preffered. Experience: 1-3 years of experience in customer support, preferably within a tech or service-based platform. Communication Skills: Strong verbal and written communication skills in English is mandatory, with the ability to explain technical information clearly and concisely. Problem-Solving Ability: Proven ability to diagnose problems and offer solutions in a timely manner. Technical Savvy: Familiarity with online support tools. Ability to grasp and communicate technical concepts effectively. Empathy and Patience: Demonstrate empathy towards customers and maintain patience in resolving complex queries. Time Management: Excellent organizational skills with the ability to manage multiple tasks and requests simultaneously. Team Player: Collaborative mindset with the ability to work cross-functionally. Preferred Qualifications: Previous experience in the tech or recruitment industry. Familiarity with interview scheduling or recruitment software. Why Join Us? Competitive salary and benefits. Opportunity to work in a fast-growing tech environment. Collaborative and inclusive company culture. Opportunities for professional growth and learning.