Job Description

Location : Mumbai City : Mumbai State : Mah r shtra (IN-MH) Country : India (IN) Requisition Number : 35796 Job Title: Customer Technical Solution Manager Department: RD Reporting to: RD Director India Overall purpose of job Provide technical support to customers in the relevant regions and as well as to sales managers in the commercial team. Lead the technical team in India, interaction with the other Technical Solutions managers, specialists and technologists in PG/XM. Travel and meet customers together with the commercial team, to achieve the company business objectives on product acceptance and approval. Observe and create new opportunities from the customer s needs if there is any. Share the actions that are discussed with the customers after the visits/meetings with application specialist/technologist and follow and track them. Share knowledge with other colleagues, application specialists and technologists for the continuity of the projects. Main activities/tasks Understand customers pain points and provide a technical solution; Proactively engaged the customers; Deep understanding of customer accounts and decision makers; Deep understanding process of customers; Visit Customers with sales teams; Co-ordinate activities together with application specialist, training programs for the customers in the application lab and do online sessions with customers if needed. Promote and facilitate organizational talent growth people management in CTS team. Training/co-lead the application specialist. Support application specialist/technologist for the preparations of any exhibitions that our company is attending. Support other CTS colleague in Asia; Follow the projects in FS system and do the updates if needed in order to achieve the projects closed as won. Desired Qualities/Skills Bachelor s degree or equivalent in Food Science/technology, Chemistry, Physics, or related disciplines is a requirement. MS or Ph.D. is preferred. Require at least 10 years of experience in food, fats and oils industry, especially in confectionery. Good knowledge and long experience on fats and oils in the food industry and to be able to support customers with all their technical needs and questions. Good presentation and communication skills to share knowledge, projects and describe what is requested from the customers, and share this with sales team and management. Increase the application capability of the technical teams with special applications and share and show this capability with the customers during the workshops. Travel when needed with sales managers to support customers in India, South Mid Asia.