Customer Technical Support

Job Description

You can fill out this form to apply: https://yoshimitsu.questionpro.com/t/AO2fnZ0VsR Job Title: Customer Technical Support Company ProfileQuestionPro is a leading product-based market research tool that helps businesses grow. We believe research can be interactive, fun, and game-changing. That’s what has kept us busy for over 15 years, improving and innovating our technologies with only one goal in mind: to help customers collect meaningful data and make better decisions. We’re here to make sure customers get it done. Everything we do is to make customers successful, look smarter, and get the Insights they need. The company is built with hustle, dreams, and a lot of insights. Job SummaryRole: Customer Support Engineer (Technical)Industry: B2B SaaS, Software ServicesFunctional Area: ITES, KPO, Customer ServiceRole Category: Chat/VoiceEmployment Type: Full-Time, PermanentPrimary Location: PuneJob Role & ResponsibilitiesBelow are the primary responsibilities of a Customer Support associate: Handling inbound chats, emails, and calls professionally to provide product support and troubleshoot customer complaints/concernsProvide information on our products and services to existing and potential customersUnderstand customer needs, provide tailored solutions, and and effectively pitch products or services to drive salesRoute concerns that require immediate/special attention to concerned teamsFollow-up with customers and other teams to ensure necessary actions are taken to resolve the customer issuesIdentify and assess customers’ needs to achieve maximum customer satisfactionBuild trust and sustainable relationship with customers through effective communication Skills RequiredExcellent communication skills (written & verbal)Good logical reasoning, and problem-solving skillsProficiency in using customer service softwareAbility to multi-task and maintain composure in difficult situationsExperience in lead qualification and generationBasic knowledge of primary research / online survey tools (preferred)Working knowledge of Web Browser/HTML/CSS/APIs (preferred) Minimum QualificationPursuing/Completed graduation (Bachelor) or post-graduation (Master) in any discipline Experience0.5 to 5 years of experience in customer support or handling clients (preferred) Shifts & Week Off24x7 Process Rotational Shifts5 days working2 Days Weekly Off (Rotational Offs)You can fill out this form to apply: https://yoshimitsu.questionpro.com/t/AO2fnZ0VsR