Job Description

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client services offerings are used to create the Internet solutions that make networks possible providing easy access to information anywhere, at any time. Position Name: Customer Technical Support Location: Bangalore CTC: open to discuss Experience :4 years Notice Period : Immediate to 15 days joiners Job Description What You'LL Do Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge. Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident. Connects directly with Client customers and builds effective working relationships while solving their issues. Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Client. Provide technical support to partners and/or customers for Client technologies, products, and/or solutions. Responsible for resolving moderately to highly complex technical problems, based on customers' need. Simulate technical problems in lab environment Share their knowledge with other people in writing technical documents and enlarge the knowledge database. Provide internal and/or external technical presentations (cross-training). Raise some specific problems to the responsible Business Units for product improvement. Work closely with his colleagues to achieve common goals. Strive to technical excellence and expertise. Who You Are Bachelors degree in engineering/Any domain with 2+ Years of experience Basic networking , Layer 2 , Layer 3 VLAN , STP ,OSPF , IP , OSI layer Advantage with Hands on experience in installing, configuring and troubleshooting Optical products with specific focus on OTN, SONET, SDH, TDM, DWDM and CWDM, EoSDH protocols,RON technology and standards. In case not worked need to learn and work . Be able to use results from various test equipment, e.g. OSA, Optical power meters. Deployment standards and implementation/ PM methodologies,IXIA Understanding of SONET and SDH frame structure including timing and multiplexing. Circuit management and migration, alarm propagation and troubleshooting, Packet over SONET and Ethernet shared packet ring. Hands on IOS-XR, IOS-XE platform is desired in case not worked need to learn and work on the products. Experience in troubleshooting IP networks for Optical Management Fluent English speaker (essential) CCNA / CCIE-SP (Desired) TekWissen Group is an equal opportunity employer supporting workforce diversity.