Customer Technical Support

Job Description

*Technical Support (Female)* Responsibilities: * Serve as the first point of contact for clients seeking technical assistance over the phone. * Listen attentively to client issues and inquiries, providing accurate information and solutions. * Guide clients through technical processes and resolutions. * Understand client issues and discuss with technical team. * Effectively handle risky client interactions by remaining calm, empathetic, and composed. * Keep up-to-date with product knowledge, services, and technical aspects. * Provide exceptional customer service while maintaining a friendly and professional demeanor. *Qualifications:* * Strong communication skills, both verbal and written. * Patience, empathy, and the ability to explain technical details clearly. * Basic understanding of technical concepts and problem-solving techniques. * Ability to handle and manage risky client interactions in a fast-paced environment. * Good organizational skills and attention to detail. * Familiarity with support ticketing systems is advantageous. Show more Show less