CVP

Job Description

Supporting Experience on Cisco UCCE / UCCX IVR application and environment Should have Good knowledge on Java and Web Application deployment Should be able to troubleshoot the production issues Have clear understanding on application deployment and models Should be having 3-5 years of experience on Cisco technologies(UCCE/UCCX) Should have strong verbal & written communication skills Work & Coordinate with customer and stake holders to assist in Problem resolution in Good skills on creation of technical product documentation, Performs Root Cause Analysis & Track and update key performance metrics Act as a point of contact for all service delivery issues/ pending work/ escalations Provide team support and process improvements through individual contributions Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements. Perform change management in accordance with change management procedures Handles escalations & Participate in regular operational meetings & Knowledge on SLAs Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills. Willing to learn new technologies . That knowledge and skills that ensure enhanced productivity. Good knowledge of Voice XML (VXML) Architecture and VXML elements. Good Knowledge in Databases like SQL Server 2005, SQL Server 2008. Good knowledge of Repository Tools like CVS, , and SVN. Knowledge on ICM script will be add on Knowledge on Service Now will be add on Willing to Work in shifts.(including Night shifts)